The 24 reviews our clients allow us to publish

The late November storm tore off a roof tile and blocked a downpipe. I had the photos the same evening, with the time of the visit. The repair was done 2 days later for 140 euros. I was in Utrecht and had nothing to arrange.

I had been stuck for 8 months with a water bill still in the previous owner's name. Krystel sorted it in 2 calls and one visit to the office. I do not speak a word of Spanish, which is exactly why I signed.

We often arrive at night with the children. The air conditioning has been running for 2 hours, the water is on, the beds are made. And the bill is the one published on the website, not a euro more.

We leave the house empty 7 months a year. I used to spend the winter wondering whether everything was fine. Now the report lands the same evening as the visit and I read it in 2 minutes. That is exactly what I am buying.

The pool pump failed in March. They spotted it on the next visit, sent me a 310 euro quote and waited for my approval. The water never turned. A friend of mine paid 1,400 euros to recover his.

My insurer required proof of a visit every 15 days to keep the water damage cover. The dated reports do the job and he accepted them without argument. I had found nothing else in 2 years.

I let the house for 3 months in summer. They do the inventory, hand over the keys, take the house back and send me the photos. I have never had to ask a neighbour for a favour, and that is priceless.

I have had 3 invoices in 15 months, every one announced beforehand. Zero surprises. On the Costa Blanca, believe me, that is rare enough to be worth saying. My one complaint: my first 2 reports landed around 23:00, and it took 2 reminders before that changed.

A garden left alone in August is a disaster waiting to happen. They redid the drip line, added a timer, and I find the same garden I left in June. The cost was inside the garden package.

They spotted a damp patch behind a bathroom unit, with a photo. It was a shower joint. Fixed for 90 euros. Without them I would have found the tiles coming off the following summer.

I put the house on the market. They open up for viewings, air it beforehand and lock up afterwards. The agency tells me it is the only house on their books that smells clean. I have not made a single trip.

I message them on WhatsApp and get an answer the same day, in English, from someone who has actually been to my house. Not a call centre. That is the difference between worrying and not thinking about it.

My insurer asked for proof that the water was turned off over the winter. I forwarded the photo of the closed stopcock, dated 12 November, taken during their visit. The claim went through without argument. I did not even know that photo existed.

It was my building manager who gave me their name, after a leak came down into the flat below. He was tired of being the only one anyone could reach. Now they open the door, and he only calls me about the owners' meetings.

We had forgotten the modelo 210 for 2 years. Krystel warned us before the deadline and sent the photo of the IBI bill with the cadastral value circled. Our accountant filled the form in 10 minutes. It is not their job, and they did it anyway.

Since Brexit I can only come twice a year. The flat sits closed for 10 months, and I sleep better now that a report arrives every month. One complaint: the first 3 reports came in Spanish and I had to ask for English. Since then, nothing to say.

I started with the exterior report, which is free and needs no key. That evening's report showed a downpipe torn away at the back, which I would not have seen until September. I signed the following week.

The September storm left 40 cm of water on my neighbour's terrace. At my place the drains had been cleared 10 days earlier, it was written in the August report. Nothing came in. It is the first time I have seen what preventive maintenance is actually for.

The finca is 4 km from the village, with no neighbour in sight. I used to ask a friend in Alicante to drop by, and I no longer dared call him again. The water tank had a leak at the float valve, they spotted it on the meter reading that kept rising with nobody in the house. Fixed for 65 euros.

At 800 metres up it freezes in January, and nobody tells you that when you buy. They drained and lagged the outdoor pipes before the cold snap, with a photograph of the open drain cock. My neighbour had a burst pipe and 3 weeks of building work.

The house sits on terraces and rainwater runs straight down onto it from the track. They cleared the channel twice before autumn and added a grille upstream, 80 euros. Not a drop in the garage since. It is the kind of detail you only catch if you have been there before.

We have 8 solar panels fitted in 2023. The inverter went into fault in February and we had no idea: the house is empty, nobody looks at the screen. They picked it up on the next visit, with a photograph of the display. We lost 6 weeks of production, not 6 months.

I had read everywhere that town halls were going to surcharge empty homes and I was ready to sell. They pulled out 14 dated and photographed meter readings, and showed me the text of the law that places a second home among the justified cases. I stopped worrying, and I did not sell.

The service is faultless and the reports are clear. What I regret is waiting 3 weeks between my request and the first visit: they were fully booked in June. They told me straight instead of leaving me hanging, and since then the visits land on the date agreed.