The report arrives the evening of the visit
Dated, photographed, readable in 2 minutes. It is the document your insurer accepts as proof of regular visits.
The report you receive
This is the product. Dated, time stamped, photographed, archived. It stands as evidence for your insurer, it passes to a buyer, and it saves you having to take anyone's word for it.
- Every point carries a status, not a vague comment
- Photos are time stamped and geotagged
- The full history is sent back to you in 1 go, on request
- Available in English, French and Spanish
This report, from a real visit
14/03 in El Campello, property CAM-042, Serenity plan. 38 points in 39 minutes, and here is exactly what came out. Click a category to see the points checked.
Outside and structure7 points6 fine, 1 to watch
- Roof as visible from the ground, slipped or broken tiles
- Downpipes and gutters, blockage by pine needles
- Facades, new cracks, blistering paint, rising damp and efflorescence at the base of walls
- External joinery, seals, sliding door tracks clogged with salt
- Shutters and blinds, each one fully operated
- Gate, pedestrian door, motor and remote battery
- Terraces and balconies, drainage, loose or lifted tiles
Water7 points6 fine, 1 quote pending
- Meter read and photographed, compared with the previous visit
- Check for abnormal consumption with all taps closed
- Main stopcock, operated to prevent seizing
- Water heater, corrosion, safety valve, any weeping
- Indoor water points, drainage, traps filled against odour backflow
- Toilets, flush, silent leak in the cistern
- Softener or filter if fitted, level and regeneration
Electricity and air conditioning6 points5 fine, 1 done on site
- Consumer unit, no tripped breaker, RCD tested
- Meter read and photographed
- Indoor and outdoor lighting, dead bulbs reported
- Air conditioning, every unit started, condensate tray checked
- Air conditioning filters, fouling, cleaned if needed
- Appliances left on standby, unplugged where possible
Inside and humidity7 points7 fine
- Humidity measured in every room, figure recorded in the report
- Check for mould behind furniture and in north facing corners
- Ceilings and walls, tide marks, blistering, peeling paint
- Full airing of the house for the duration of the visit
- Fridge and freezer, temperature, ice build up, smell
- Signs of rodents, insects, bee or wasp nests
- Post collected, sorted, anything official set aside
Pool and garden6 points6 fine
- Water level, topped up if needed
- Pump and filtration, noise, flow, running time
- Plant room, leak, damp, corrosion at the fittings
- Water appearance, pH measured, control photograph at every visit
- Automatic watering, timer, leak on the drip line
- Planting against facades and under tiles, pruning flagged if needed
Locking up and paperwork5 points5 fine
- Every opening closed and locked before leaving
- Alarm reset if the property has one
- No key and no code left on site, apart from the key box agreed with you
- Record of any visible change since the previous visit
- Time stamped photographs of the sensitive points and of the meter
South-west shutter: one cracked slat, no urgency. Photographed, reviewed at the next visit.
Water heater safety valve: seeping at the fitting. Written quote of €85, fitting included. Nothing starts without your approval.
Air-conditioning filters cleaned, traps refilled, valve operated. Within the included labour, no extra charge.
Download this sample report (PDF)
Read it in 2 minutes
3 statuses: fine, watch, act, plus the Done on site note. If everything is fine, your reading stops there.
Every sensitive point is photographed and timestamped at capture.
Anything beyond the plan arrives as a written quote. You approve it, or you do not.
What we can prove
These figures are not sales promises, they are the terms of the contract. If they are not met, the month is refunded.
points checked on every visit, in a fixed and published order
visits a year on the Serenity plan, that is one every 15 days
maximum delay between the visit and the dated photo report
Still water
does not mean healthy water.
The pH, the level, the filter and the plant room are checked on every visit. A pool left 4 months without a check costs €400 to €900 to bring back into service: draining, shock treatment, filter media replacement. And that is the price when nothing has broken. A pump that burns out in August, a liner stained for good, a leak nobody spotted, and the bill changes order of magnitude. The pool is one of the 38 points, checked 24 times a year on Serenity.
