A house in Spain
should be a pleasure.
Not a worry.
We look after it while you are away. 1 to 4 visits a month depending on the plan, 6 and more with Bespoke, 38 points every time, small repairs done on the spot, and a dated photo report the same evening.
Serenity, the most popular plan: €179 a month, all in, 24 visits a year and the report the same evening.
Sound familiar?
Is your house really at peace while you are away? Here is what quietly spoils it, and what we take care of.
After several months away, damp and mould settle in without you knowing.
A neighbour sends you a photo of a stain on the ceiling. You are 1,800 km away and you have no idea since when.
A small leak soon becomes a big problem when the house stays empty, and nobody is there to see it.
You have a tradesman, but he speaks neither English nor French, and you cannot be there to let him in.
The 2nd comes up more often than the others, and it raises a real question: should you leave your keys with a neighbour or with a company? What changes the day water gets in
The free visit, in 3 points
This is where every one of our clients starts. It costs nothing, and it commits you to nothing.
Nothing to pay
We come, we check the 38 points and we send you the dated photo report. If what follows does not suit you, you owe nothing and we leave it there.
You hand over none
The exterior report is done from the street and the garden. No key, no code, nobody at home. You judge on evidence before going any further.
20 minutes on site
The report goes out the same evening. You see your house for the first time in months, with the time of the visit on it.
7 months a year,
nobody opens that door.
A leak found in February costs one call out. The same leak found in July costs a ceiling, a floor and sometimes the furniture. The only thing separating the 2 is the number of times someone has been inside.
How we work
You are far away, but you know what is happening at home. Always in the same order, always in writing.
Your keys are kept securely in the sealed key cabinet, and every access is logged in the key register.
Roof to meters, in the same order on every visit, with photos to back it up.
If we spot a problem, we tell you quickly. Small repairs are done on site, and you receive the report with the photos the same evening.
What we can prove
These figures are not sales promises, they are the terms of the contract. If they are not met, the month is refunded.
points checked on every visit, in a fixed and published order
visits a year on the Serenity plan, that is one every 15 days
maximum delay between the visit and the dated photo report
Download a sample report (PDF)
The same report for your house, free of charge
Domivaro is Fabrizio and Krystel
2 people, the same care for every house. We are on the ground, in the Alicante area, every day.
Fabrizio, with 20 years in property, is on the ground. Krystel guides owners through their paperwork and smooths every exchange in Spain.
What you can check before signing
Trust is not asked for, it is proved. Here are the 4 proofs we put on the table, and the document that goes with each.
Professional and operating liability with MAPFRE Empresas. The certificate in force is handed to you with the contract, and before signature on request.
A specific extension covering loss, theft and the replacement of the lock cylinders. It is the cover nobody publishes and everybody should require.
Everyone who enters your house provides a Spanish criminal record certificate less than 6 months old, renewed every year.
DOMIVARO SERVICIOS S.L., Sociedad de Responsabilidad Limitada registered at the Registro Mercantil de Alicante, volume 4,218, folio 96, sheet A-178452, entry 1. Registered office in Busot, Alicante.
Keys are kept in a sealed key cabinet, identified by a code and never by an address. No key carries the name or the address of the property. Every removal is logged, and the key register is shared with you on request.
Want to see the certificate before signing? Ask for it, we send it within 24 hours.
34 owners trust us with their keys
We never take a review down on our own initiative, not even when a client leaves. Only its author can ask for their own to be removed, and we then unpublish it within 72 hours. Those who stopped stay online, with a note saying when they left and why. You read exactly the same page our clients read.
The late November storm tore off a roof tile and blocked a downpipe. I had the photos the same evening, with the time of the visit. The repair was done 2 days later for 140 euros. I was in Utrecht and had nothing to arrange.
I had been stuck for 8 months with a water bill still in the previous owner's name. Krystel sorted it in 2 calls and one visit to the office. I do not speak a word of Spanish, which is exactly why I signed.
We leave the house empty 7 months a year. I used to spend the winter wondering whether everything was fine. Now the report lands the same evening as the visit and I read it in 2 minutes. That is exactly what I am buying.
My insurer required proof of a visit every 15 days to keep the water damage cover. The dated reports do the job and he accepted them without argument. I had found nothing else in 2 years.
All 24 published reviews, dated, with their original language
Every client authorised us to publish their review, with a first name and a town. We publish neither their address nor their photographs. Reviews are dated, and we answer publicly to anyone who asks, including when the review is critical.
Where we go
We cover l'Alacantí and the Marina Baixa. We turn down anything too far, because a visit every 15 days does not hold up if the drive takes 1 hour.
Outside this list, we say so rather than accept and do it badly.
3 questions we hear before signing
They all come up, in the same order. Here are the answers, with nothing dodged.
How can I hand you my keys without knowing you?
You do not hand them over at the first exchange. The check visit is free and with no commitment: we come, we go through the 38 points, we send you the report. You see the work before you decide. If you continue, the keys are kept in a sealed key cabinet, identified by a code and never by an address, and every removal is logged. The log is shared with you on request.
Will my insurer accept your reports?
Yes, and it is the very reason several clients signed. The reports are dated, time stamped and photographed. Beware of a false idea that circulates in our trade: we read 17 home insurance contracts sold in Spain and none of them requires a periodic visit. What 7 of them do require is an action within a deadline, from 48 hours to 60 days depending on the contract, most often shutting off the mains water and draining the system. A dated, photographed report is what proves the action was taken, and on which date.
Can I stop whenever I want?
Yes, in 2 ways. Within the 14 calendar days following signature you can withdraw without reason or penalty, with a simple message: it is a right, and the model form comes with the contract. After that, the contract is monthly, cancellable with 30 days notice by a simple message. No penalty, no minimum term, no automatic 12 month renewal. We would rather you stayed because the service is useful to you.
